National Pubwatch produce Conflict Management Film

National Pubwatch have tackled the issue of conflict management in their latest training film.

The promotion of a safe drinking environment for customers and staff, is at the heart of the message in the video, alongside:

• Looking at the triggers to a conflict.
• The issues raised by the refusal of service to a customer at a Licensed Premises.
• Maintaining a calm and professional approach to such situations.

The film is free to view, and can be found on YouTube here alongside other National Pubwatch topics.